Shipping & Client Care | O’Frida

Shipping & Client Care

01 / International Shipping

International shipping parameters are calculated dynamically at checkout based on individual package weight brackets and destination zones:

Destination Zone	Logistics Tier	Weight Bracket	Rate (INR)
Asia (India Excluded)	Express Shipping	Standard Base	₹4,000.00
Hong Kong & Thailand	Express Shipping	0 — 1 kg	₹3,650.00
Rest of the World	Express Shipping	Standard Base	₹4,000.00
United States	Express Shipping	0 — 1 kg	₹5,300.00

Transit Timelines & Tracking

The estimated international transit window averages 7–10 working days, with doorstep arrival completing within 12–15 working days worldwide.
Airway Bill tracking numbers (AWB) along with partner carrier details (DHL / FedEx / Aramex) are sent via email or text immediately upon shipment dispatch.
Please ensure you provide an exact, valid phone number at checkout to facilitate accurate delivery.

⚠️ Customs, Import Surcharges & Port Liabilities:

Duties, custom clearance fees, and country-specific tariffs are regulated exclusively by your destination nation's custom portal. They are not included in our pricing.
For orders bound for the United States, an automated custom import surcharge equivalent to 15% of the total order value is applied directly to the customer profile.
CRITICAL DIRECTIVE: If duties remain unpaid by the recipient, the parcel may be destroyed at the port by local authorities. OFRIDA maintains no liability for packages lost due to unpaid fees.

* Transcontinental orders are strictly final. International orders are ineligible for returns, size exchanges, refunds, or alternatives under any circumstances.

02 / Domestic Shipping

Each domestic piece requires up to 15 working days for production, processing, and craftsmanship assembly. Once dispatched from our studio facility, standard delivery takes 3–4 working days via Delhivery Logistics.

For urgent constraints, clients can opt for domestic Express Shipping depending on your emergency timeline, with premium shipping fees calculated dynamically at checkout.

Cash on Delivery (COD) Rules

All domestic Cash on Delivery selections require a mandatory partial advance token payment of ₹400 to process and confirm your order placement.
If a confirmed COD parcel is refused or rejected at your doorstep, future COD eligibility for that customer profile credentials will be permanently blocked.

03 / Exchange & Return

Exchange is applicable only once. We do not provide refunds, store credits, cancellations, or alternative compensation under any circumstances.

All exchange requests must be initiated within 48 hours of delivery. Requests received after this period will not be eligible.
A one-time size exchange is allowed exclusively for original-priced items on the same style, subject to stock availability.
Customers are responsible for all courier and shipping charges associated with standard size exchange requests.
Courier charges will be borne by OFRIDA only in cases where the item received is defective, damaged in transit, or an incorrect size/product was shipped by us.

Please allow 2–3 weeks from the date the exchanged item reaches our warehouse for inspection, processing, and dispatch of the replacement piece.

⚠️ Non-Exchangeable Categories:

Custom tailored garments or personalized adjusted sizes.
Return shipments sent back to us without prior written email validation.
Lifestyle accessories, including batch bags and jewelry pieces.
Sale items, marked down promotion pieces, or discount promo code runs.

Damage & Defective Claims

All structural issues, transit damage, or incorrect sizes must be reported within 48 hours of delivery. Clients must provide unedited opening videos and clear photographs of the product by emailing orders@ofrida.com.

Once reviewed and approved by written email verification, the item can be shipped back to our warehouse. Following evaluation, our studio will repair or replace the item with a matching duplicate piece.

04 / OFRIDA Customization

For an absolute custom silhouette, clients can opt for bespoke pattern tailoring at a specialized pattern adjustments fee of ₹1,800 per garment. Customized pieces are completely made-to-order and are entirely excluded from size exchanges or refunds.

Digital Processing Notice:

To ensure your custom dimensions are successfully received, select the "Customize" option at checkout and immediately transmit your accurate bust, waist, shoulder, hip, and length specs directly to orders@ofrida.com referencing your order number.

* To maintain intended styling proportions, custom sizing adjustments are limited to a maximum of two refinement rounds per piece sequence.