O’Frida will gladly accept returns of products only limited to direct sale between vendor and consumer.
Any product that has been hampered or damaged while transportation MUST be notified by email with a photograph of the damaged merchandise within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else O’Frida will not be liable to accept the return of the merchandise .
Please allow 3-4 weeks for your return to be received and processed. If you need to return an item: Email customer service for a return approval. firstname.lastname@example.org . We will review the damage from our end and repair the merchandise or provide store credit.
ALL couriers of this nature will be borne by the customer themselves. O’Frida will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
Anything purchased on the website using a promo code or purchased on sale will be considered a final sale item and will be non-refundable. Please note: Shipping and handling charges are not refundable.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves.
Other Terms & Conditions
All references to Rupee on this website are in Indian currency. Indian prices are different to International prices due to taxes/duties ,and the laws of the countries they have been bought from.
Prices of products available at retail outlets are only available within India. No product can be sold for Indian prices outside the country.